PRODUCT REFUNDS AND RETURNS BY LOYAL CUSTOMERS 1. Since our products produce different results for different people, we do not guarantee specific results and do not offer a money-back guarantee. Please follow the instructions for each product you receive. 2. In order to receive a refund, all products must be returned within thirty (30) days of the date of shipment in uninsened „new“ condition. The customer is responsible for all return costs. All product returns are subject to a 10% restocking fee. 3. When returning, the customer must use a traceable return method. It`s working! is not responsible for shipping costs for returns or returns that may be lost upon return.

4. Rejected orders are defined as orders that are rejected on delivery, returned to the sender, are not deliverable or have an inadequate address. In the United States, an additional $5 rejection fee will be assigned to a rejected order, which will be deducted from the refund. Internationally (Australia, Canada, European Union), a rejected order will be awarded a rejection fee of $20, which will be deducted from the refund. A rejection fee is charged on orders to offset return shipping costs and return processing costs. Rejected orders may take up to ninety (90) days to reach the Returns Processing Center. 5. For international returns, no tax will be refunded. VAT, GST, HST and PST taxes are paid at border entry and cannot be claimed.

Therefore, these taxes are not refunded for international returns. 6. Loyal customers who have returned products within the first three (3) months of their Loyal Customer Agreement will have their automatic delivery cancelled and a $50 membership fee will be deducted from the refund if they have not completed their Loyal Customer Agreement. 7. Loyal customers/private customers who have signed up for the autoship program will continue to operate monthly for autoship until they contact customer service to cancel. This can be done by calling the market-specific number listed below. All cancellation requests for automatic shipments must be completed at least two business days before the date of the automatic shipping process. 8. If only part of a storage package (multiple products grouped under/in a single item number) is returned, the total value of the items retained will be deducted from the return and the entire bonus volume for the item will be deducted. 9.

Returns may take up to thirty (30) business days from receipt at the Return Center for refunds. All returns must be attached to the original or a copy of the original delivery note. 10. To exchange products, please call customer service to indicate which product you wish to return and which products you wish to exchange. Please place an exchange order before returning your items for exchange and refund. Note: ALL APPLICATORS ARE COSMETIC PRODUCTS AND CANNOT BE RETURNED ONCE THE PLASTIC PACKAGING IS OPENED. FOR ORDERS OUTSIDE THE UNITED STATES, THERE WILL BE NO REFUND OF TAXES PAID. PLEASE CONTACT CUSTOMER SERVICE FOR PRODUCT REPLACEMENT. To cancel your autoship, you can log in to your website at and manage your autoship here or you can call the customer service numbers listed here: More questions about how it works? Or are you one of my customers who wants to customize your automatic shipping or change your shipping date? Write me an email anytime: The more you SHARE, the more you earn for FREE! I LOVE this feature! You can find it by logging into your account at with your ID number and password.

When you share your new loyalty customer landing page with your friends on social media, you get 10 PERKS POINTS INSTANTLY (only once). COMPANY CONTACT INFORMATION Customer service Opening hours: Monday to Friday 7:30 am.m. EST – 9:00 p.m. .m.m EST (GMT-5:00 a.m.) Saturday – Sunday 9:30 a.m.m. EST – 6:00 p.m. EST (GMT-5:00 a.m.) Toll-free U.S. /Canada Support Lines Loyal Customer: 1-800-537-2395 Distributor: 1-800-581-5469 Fax: 888-711-3760 International Helplines (Connects to our customer service team while available in the U.S.) Toll-free helplines Australia: 1-(800) 750-398 Email: UK: 0-(800) 098-8925 Ireland: 1-(800) 948-639 Email: Other local helplines in the European Union Sweden: +46-770791808 Netherlands: +31-858880101 Belgium: +32-78480292 Email: Please note that your automatic sending cannot be changed or cancelled on the scheduled processing date. .

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